Privacy Policy

This Privacy Policy ("Policy") applies to all personal data processed by 711cuci ("the Company", "we", "us", "our") in connection with the 711cuci website at 711cuci.vu and all associated services, features, and communications (collectively, the "Platform").

711cuci acts as the data controller for personal data collected directly from members and site visitors. By accessing or using the Platform — including browsing the site as a guest, registering an account, making a deposit, or contacting support — you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy should be read alongside the 711cuci Terms & Conditions, which are incorporated by reference. Defined terms used in this Policy have the same meaning as in the Terms & Conditions unless separately defined here.

711cuci collects the following categories of personal data from members and site visitors:

711cuci does not knowingly collect special category data (e.g., racial or ethnic origin, political opinions, religious beliefs, biometric data) unless specifically required for legal compliance purposes. We do not collect data from persons under 21 years of age.

711cuci collects personal data through the following means:

• Direct collection: Data you provide when completing the registration form, submitting KYC documents, contacting customer support, or updating your account profile.
• Automated technical collection: Data collected automatically when you access the Platform, including device information, IP address, browser data, session duration, and page navigation patterns via server logs and analytics technologies.
• Transactional records: Data generated as a result of deposits, withdrawals, bets placed, games played, and promotional activity on the Platform.
• Third-party service providers: Data received from KYC verification providers, payment processors, fraud detection services, and responsible gaming screening services in connection with account verification and compliance obligations.

711cuci processes personal data for the following purposes, each supported by a lawful basis:

• Account registration and management: To create, maintain, and administer your 711cuci member account, process transactions, and provide you with access to Platform services. Legal basis: Contract performance.
• Identity verification (KYC / AML): To verify your identity, confirm your age (21+), and comply with applicable anti-money laundering and know-your-customer regulations. Legal basis: Legal obligation; legitimate interest.
• Transaction processing: To process deposits and withdrawals via Maybank, CIMB, Public Bank, Touch 'n Go eWallet, Boost, GrabPay, and other approved payment methods. Legal basis: Contract performance.
• Fraud prevention and security: To detect, prevent, and investigate fraudulent activity, collusion, money laundering, and security incidents affecting the Platform or its members. Legal basis: Legitimate interest; legal obligation.
• Responsible gaming compliance: To monitor gaming activity, enforce deposit and loss limits, manage self-exclusion requests, and fulfil responsible gaming obligations. Legal basis: Legal obligation; legitimate interest.
• Customer support: To respond to your enquiries, resolve complaints, and provide technical assistance via live chat or email. Legal basis: Contract performance; legitimate interest.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to members who have opted in to receive such communications. Legal basis: Consent. You may withdraw consent at any time by contacting support.
• Platform improvement and analytics: To analyse usage patterns, improve Platform performance, and develop new features. Aggregated, anonymised data is used where possible. Legal basis: Legitimate interest.
• Legal and regulatory compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory authorities. Legal basis: Legal obligation.

711cuci does not sell, rent, or trade your personal data to third parties. Data may be shared with the following categories of recipients solely to the extent necessary to fulfil the purposes described in Section 4:

• Payment processors: Banks and e-wallet providers (Maybank, CIMB, Public Bank, Touch 'n Go eWallet, Boost, GrabPay) to process deposits and withdrawals.
• KYC and identity verification providers: Licensed third-party services engaged to verify member identity and age in compliance with applicable regulations.
• Fraud prevention and AML screening services: Third-party providers used to detect and prevent financial crime and protect Platform integrity.
• Technology and infrastructure providers: Cloud hosting, server management, and software service providers who process data on 711cuci's behalf under strict data processing agreements.
• Game providers: Licensed game studios and aggregators who provide casino games via API integration, and who receive necessary session and stake data to deliver game functionality.
• Regulatory and legal authorities: Relevant gaming regulators, law enforcement agencies, or courts where disclosure is required by applicable law or valid legal process.

All third-party recipients are required to process personal data only for the purposes for which it was shared, to maintain appropriate security standards, and to comply with applicable data protection obligations. 711cuci does not share personal data with third parties for their own independent marketing purposes.

The 711cuci Platform uses cookies and similar tracking technologies to enhance your experience, maintain session continuity, and gather analytical data. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session management cookies that keep you logged in during your visit. These cookies cannot be disabled without impacting Platform functionality.
• Performance and analytics cookies: Used to collect anonymised data about how visitors interact with the Platform, including pages visited, time spent, and navigation paths. This data is used to improve Platform performance and user experience.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming parameters set within your account.
• Security cookies: Used to detect and prevent fraudulent activity, including session hijacking and cross-site request forgery attacks.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform or your user experience. 711cuci does not use third-party advertising or tracking cookies.

711cuci retains personal data for the period necessary to fulfil the purposes for which it was collected, subject to the following minimum retention requirements:

• Account and transaction records: Retained for a minimum of five (5) years following account closure or the last transaction, whichever is later, to comply with anti-money laundering and gaming regulatory requirements.
• KYC documentation: Retained for a minimum of five (5) years following account closure or the completion of the relevant verification procedure.
• Gaming activity logs: Retained for a minimum of three (3) years following the date of the relevant activity.
• Customer support records: Retained for a minimum of two (2) years following the resolution of the relevant enquiry or complaint.
• Marketing consent records: Retained for as long as the member account is active, or for two (2) years following the withdrawal of consent.

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised. Where retention is required for ongoing legal proceedings or regulatory investigations, data will be retained until those proceedings are concluded.

711cuci implements comprehensive technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 711cuci servers — the same encryption standard used by major Malaysian financial institutions.
• Encrypted storage of sensitive data at rest, including financial account details and identity documents.
• Two-factor authentication (2FA) available for all member accounts to prevent unauthorised access.
• Access controls: Internal access to personal data is restricted to authorised personnel on a need-to-know basis. All staff with data access are subject to confidentiality obligations.
• Continuous security monitoring: 711cuci systems are monitored for anomalous access patterns, potential intrusions, and data breach indicators on a 24/7 basis.
• Regular security reviews: Periodic security audits and penetration testing are conducted to identify and remediate vulnerabilities.

No data transmission or storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, 711cuci will notify affected members and relevant authorities in accordance with applicable obligations.

Subject to applicable data protection law, you have the following rights in relation to your personal data held by 711cuci:

• Right of access: You may request a copy of the personal data 711cuci holds about you. Requests will be fulfilled within a reasonable timeframe, subject to identity verification.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. You can update most account information directly through your account profile. For changes to identity data, please contact support.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data in certain circumstances — for example, where data is no longer necessary for the purpose for which it was collected, and where no legal obligation requires its continued retention.
• Right to restriction of processing: You may request that 711cuci restrict its processing of your data in certain circumstances, for example while a dispute regarding the accuracy of your data is resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.
• Right to object: You may object to processing of your personal data based on legitimate interests, including profiling for direct marketing purposes.

To exercise any of the above rights, please contact 711cuci via 24/7 live chat or by email at [email protected]. We will respond to all verified requests within 30 days, subject to any extensions permitted by applicable law.

Please note that certain rights are subject to restrictions and exceptions where, for example, compliance with legal obligations requires retention or processing of data notwithstanding your request.

The 711cuci Platform is strictly intended for persons aged 21 years and above. 711cuci does not knowingly collect, process, or retain personal data from any person under 21 years of age.

Age verification is enforced through mandatory KYC procedures at the account registration and first-withdrawal stages. Where 711cuci discovers or is notified that personal data of a person under 21 has been collected, such data will be deleted immediately and the relevant account will be closed.

If you are a parent or guardian and believe that a person under 21 has registered an account on the Platform, please contact 711cuci immediately via live chat or at [email protected] so that prompt action can be taken.

711cuci operates primarily in the Malaysian market and stores member data in accordance with its data residency commitments. However, certain third-party service providers engaged by 711cuci — including technology infrastructure providers, KYC verification services, and game studio partners — may be located outside Malaysia.

Where personal data is transferred outside Malaysia, 711cuci ensures that appropriate safeguards are in place, which may include contractual data transfer agreements requiring the recipient to maintain data protection standards equivalent to those applied by 711cuci. By using the Platform, you acknowledge that your data may be processed in jurisdictions outside Malaysia as described in this Policy.

711cuci reserves the right to update or amend this Privacy Policy at any time. Where changes are material, 711cuci will provide notice via the Platform or by email to the registered address on file before the changes take effect. The "Last updated" date at the top of this Policy will be revised with each update.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how 711cuci protects your personal data.

For any questions, concerns, or requests relating to this Privacy Policy or 711cuci's data processing practices, please contact us through the following channels:

• Live Chat: Available 24/7 via the support widget on every page of the Platform.
• Email: [email protected] (plain text — not a clickable link)

711cuci will acknowledge all privacy-related enquiries within 24 hours and aims to provide a substantive response within 14 business days. Where a request requires more time to process — for example, a complex data subject access request — we will notify you of the expected timeline.

If you are not satisfied with 711cuci's response to a privacy complaint, you may have the right to escalate the matter to the applicable data protection regulatory authority in your jurisdiction.